We aim to give first class customer service, but if you do need to return your item then our policy applys below:
Goods will only be accepted by return if they are unopened/undamaged with a valid return reason, buyers are responsible for reading the product description and satisfying themselves that the product is suitable for their requirement before purchase. No responsibility will be accepted for consequential damage or loss.
All returned products such as Paints, Coatings, Adhesives, Sealant and Accessories must be returned 14 days after point of sale. If the purchaser is returning unwanted items for any reason other than the items being faulty, incorrect or unsuitable substitutions then a re-stocking charge of 20% of the goods value will be charged to the purchaser.
Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by the Company, the Company will meet the cost of return provided the Company nominates the carrier.
Please refer to Kovertek.com for full terms and conditions.